Refund policy

### **Return and Refund Policy** Thank you for shopping with us. Because our products fall under the personal care and fragrance category, we maintain strict safety and hygiene standards. Please review our policies below before making a purchase. ### **Returns & Exchanges Policy** **All sales are generally final.** Due to the nature of our products, we cannot accept returns or exchanges if you simply change your mind, or if you do not like the scent after opening or testing the product. Once a fragrance is sprayed or its original packaging is opened, it cannot be resold. **Exceptions:** We want you to have a great experience, so we may grant an exception for a return or exchange under the following strict conditions: * The item must be completely **unused, unopened, and in its original sealed packaging** (including cellophane wrap). * The return request must be initiated within **7 business days** of receiving your delivery. ### **Return Shipping Costs & Refunds** * **Buyer Responsibility:** If an exception is approved, any shipping costs incurred to return the product to our facility are the **sole responsibility of the customer**. * **Shipping Fees:** Original shipping fees paid at the time of purchase are **strictly non-refundable**. If a refund is applied, it will only be for the cost of the product, less the original shipping cost. * **Undelivered Packages:** Shipping costs are also non-refundable for any packages returned to us as undelivered, unclaimed, or refused by the recipient, unless the return is due to a direct error on our part. To request an exception or if you have any questions about your order, please contact us directly at sales@iloveperfume.us.